TalkWithStrangersModeration Transparency Report
TalkWithStrangers.club publishes a moderation transparency report every quarter. The first report covers our first full quarter of operation and is published here when that quarter ends. This page explains exactly what we will report and how we count it.
Visit the Safety CenterWhat Each Report Includes
| Metric | Definition |
|---|---|
| Chats started | Completed matches, all modes |
| Messages blocked before delivery | Text messages stopped by filters, and share of all messages |
| User reports received | Reports submitted, by category |
| Median time to review | From report to moderator decision |
| Enforcement actions | Warnings, temporary bans, permanent bans, device bans |
| Suspected under-18 accounts removed | Accounts removed under our adults-only rule |
| Referrals to authorities | Child-safety and imminent-threat referrals |
| Appeals | Appeals received and decisions overturned |
How We Count
Each report states the period, data sources and any change in method since the last report. We do not round up, estimate or publish figures we cannot verify.
Our Enforcement Commitments
- Child-safety reports are reviewed before all others.
- Every report is reviewed by a person, not only by software.
- Banned users are blocked at device level.
- Appeals get a human decision.
Why We Do This
Random chat has a history of opaque moderation. Publishing real numbers, even small ones, is how we earn trust.
Why Transparency Matters in Random Chat
Random chat has a history of opaque moderation. Users, parents, regulators and journalists rarely know how many reports a service receives, how quickly it acts or how many accounts it removes. Publishing those numbers, even when they're small or unflattering, is how a service earns trust.
Report Format
Each quarterly report will include:
- Summary: the key numbers in one paragraph.
- Data tables: every metric listed above, with the period covered.
- Changes: anything we changed in policy, filters or tools during the quarter.
- Method notes: how each number is counted and any changes in counting.
- Child safety section: removals of suspected minors and referrals to authorities.
- Appeals: how many decisions were appealed and overturned.
What We Won't Do
We won't publish estimated or rounded-up figures, compare ourselves to other services using their unverified numbers, or leave out uncomfortable data. If a number gets worse, we'll publish it and explain what we're doing about it.
Related Commitments
- Child-safety reports are reviewed before all others.
- Every report is reviewed by a person.
- Serious violations lead to device-level bans.
- Appeals receive a human decision.
Questions About Moderation
Ask through Support or email [email protected].
Example Layout of a Quarterly Report
| Section | Example content |
|---|---|
| Summary | Total reports reviewed and permanent bans issued in the quarter |
| Reports by category | Harassment, sexual content, scams, minors, other |
| Review times | Median time from report to decision |
| Enforcement | Warnings, temporary bans, permanent bans, device bans |
| Child safety | Suspected minors removed; referrals made |
| Appeals | Received; overturned |
Every section will contain verified counts for the quarter it covers.
Definitions We Use
Reports: each report submitted by a user, counted once even if several people report the same message. Enforcement actions: each warning or ban applied, counted by type. Review time: from the moment a report is submitted to the moderator's decision, reported as a median. Suspected minors removed: accounts removed under our adults-only rule. Referrals: cases escalated to authorities.
Our Moderation Approach in Brief
Automated filters stop many harmful text messages before delivery. People review every report. Enforcement escalates from warnings to permanent device-level bans. Child-safety cases are handled first and referred to authorities where required.
Transparency Beyond Numbers
Alongside quarterly data, we keep our Community Guidelines, Privacy Policy and How It Works page up to date, so anyone can see how the service runs.
Commitments We Hold Ourselves To
- Publish every quarter, on time.
- Use the same definitions each time, and explain any changes.
- Include child-safety data.
- Include appeals and overturned decisions.
- Correct any published error openly.
Feedback on Our Reports
Tell us what else you'd like to see reported. We'll add measures where we can do so without collecting extra personal data.
Frequently Asked Questions
After our first full quarter of operation.
No. Only verified counts.
Yes, including removals of suspected minors and referrals to authorities.
Yes. We publish verified figures whether they look good or not.
After our first full quarter of operation.
Yes, the median time from report to decision.
No, each reported message is counted once.
So users, parents, journalists and regulators can see how the service is actually moderated.
Yes, appeals received and decisions overturned.
In the Community Guidelines.
Categories of service providers are listed on our Sub-processors page.
Any warning, temporary ban, permanent ban or device-level ban.
Aggregated data questions can be sent to [email protected].
Trained moderators, with child-safety cases first.
Reports are quarterly.
Yes, it's public.
All past reports stay published on this page.